Connect with RouteX

Our team is here to help whether you have a question, need assistance, or want to discuss your shipping.

Call us

Feel free to call us from 8am to 6pm, Monday - Friday.
(04) 2377 9993Call

Email us

Feel free to email us and we will get in touch.
info@routex.com.auEmail

Send us your message!

Ready to elevate your freight management experience? Our Routex team is here to help. Whether you have a question, need assistance, or want to discuss your shipping needs, we're just a message away. Reach out to us through the following channels, and let's start a conversation about how we can support your business's growth and success
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FAQs

What services does Routex provide?

Routex offers a comprehensive suite of freight brokerage services, including real-time tracking, advanced load optimization, and eco-friendly shipping solutions for both interstate and local freight needs.

How can I get a quote for my shipment?

Getting a quote is simple. Just enter your shipment details on our online platform, and we will leverage our network to provide you with the most competitive quotes.

What kind of goods can Routex transport?

Routex can transport a wide range of goods, from general cargo to specialized freight. We're equipped to handle your logistics needs, whether they be standard shipments or require specialized care. Please note, we do not handle logistics for dangerous or hazardous goods.

What categorizes as dangerous and hazardous goods?

Dangerous or hazardous goods include materials that are explosive, flammable, toxic, corrosive, or otherwise pose risks during transport, such as gasoline, chlorine, and sulfuric acid. These items are strictly regulated and must be handled according to specific safety guidelines to ensure safe transit and compliance with legal requirements.

Is there support available for booking and managing shipments?

Absolutely. Our customer service team is available to assist you with booking and managing your shipments every step of the way.

How does Routex ensure timely delivery?

We utilize advanced route planning software and maintain close communication with our network of trusted carriers to ensure shipments are delivered as efficiently as possible.

Does Routex comply with transportation regulations?

Yes, Routex adheres strictly to all transportation regulations and ensures that all carrier partners are fully compliant, providing you with peace of mind.

What happens if my shipment is damaged or late?

In the rare event of damage or delays, our team is committed to resolving the issue promptly. We offer support to file a claim and work diligently to rectify the situation to your satisfaction.